Emergency Medical Dispatcher — 24/7 Critical Dispatch

911 Emergency Communications; Mound (MN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Mound, MN seeks Emergency Medical Dispatchers to gather patient and incident information and coordinate EMS resources. The role supports priority determination and may provide pre-arrival instructions following protocols.

Responsibilities include receiving calls, confirming locations, applying dispatch protocols, and documenting call processing. Training and certification requirements vary; CPR and EMT/paramedic credentials may be required.

Qualifications

• This position commonly requires a high school diploma or equivalent and relevant CPR training.
• CPR certification and additional coursework may be required; EMT/paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm patient location, callback number, and access details
• Ask approved questions about patient condition
• Determine response priority through the authorized dispatch system
• Dispatch or coordinate ambulance resources when assigned
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responders
• Document call processing and participate in quality reviews

Skills

Active listening

Communication

Decision making

Calm under pressure

Education

High school diploma or equivalent

EMD certification/EMT or paramedic credentials may be required

Tools

Dispatch software

Job description

911 Emergency Communications in Mound, MN seeks Emergency Medical Dispatchers to gather patient and incident information and coordinate EMS resources. The role supports priority determination and may provide pre-arrival instructions following protocols.

Responsibilities include receiving calls, confirming locations, applying dispatch protocols, and documenting call processing. Training and certification requirements vary; CPR and EMT/paramedic credentials may be required.