Emergency Medical Dispatcher: Critical Call Center Role

County Emergency Communications; New Auburn (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

County Emergency Communications in New Auburn, MN, is seeking Emergency Medical Dispatchers to handle urgent medical calls. Responsibilities include gathering patient and incident data, determining priority, and coordinating ambulance resources according to approved protocols.

Applicants should have a high school diploma, EMT dispatcher certification, CPR certification, and related training. Some positions require additional certifications; overtime and rotating shifts are common in this role.

Qualifications

• High school diploma or recognized equivalent.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; check vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient’s location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Communication

Questioning

Calm under pressure

Education

High school diploma

Emergency Medical Dispatcher certification

CPR certification

EMT/Paramedic credentials (not required)

Tools

Medical dispatch system

Job description

County Emergency Communications in New Auburn, MN, is seeking Emergency Medical Dispatchers to handle urgent medical calls. Responsibilities include gathering patient and incident data, determining priority, and coordinating ambulance resources according to approved protocols.

Applicants should have a high school diploma, EMT dispatcher certification, CPR certification, and related training. Some positions require additional certifications; overtime and rotating shifts are common in this role.