Emergency Medical Dispatcher: Critical Care Communications

County Emergency Communications; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Insurance coverage

Continuing education

Shift premiums

Job summary

County Emergency Communications in West Hills, CA is seeking Emergency Medical Dispatchers to gather incident details, determine priorities, and coordinate EMS resources in urgent situations.

Role involves receiving calls, relaying critical information, and following protocol-based instructions while complying with medical oversight and certification requirements. On-site assignments may include overnight or weekend shifts.

Qualifications

• High school diploma or equivalent required or per vacancy.
• EMD certification may be required before appointment; consult vacancy.
• CPR certification may be required; consult vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition per protocol.
• Determine response priority using medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and contribute to quality reviews.

Skills

Active listening

Calm under pressure

Attention to detail

Communication skills

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

County Emergency Communications in West Hills, CA is seeking Emergency Medical Dispatchers to gather incident details, determine priorities, and coordinate EMS resources in urgent situations.

Role involves receiving calls, relaying critical information, and following protocol-based instructions while complying with medical oversight and certification requirements. On-site assignments may include overnight or weekend shifts.