Emergency Medical Dispatcher — 24/7 Critical Care

County Emergency Communications; Fremont (CA); On-site; USD 42,000 - 68,000; Full time

Job summary

County Emergency Communications seeks an Emergency Medical Dispatcher to support urgent medical calls from Fremont, CA. The role involves gathering incident details, establishing response priorities, and coordinating EMS resources in coordination with approved protocols.

Candidates may provide instructions before responders arrive, contingent on training and certification. The job may require night shifts, weekends, and overtime as part of continuous operations.

Qualifications

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.

Responsibilities

• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Multitasking

Calm under pressure

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications seeks an Emergency Medical Dispatcher to support urgent medical calls from Fremont, CA. The role involves gathering incident details, establishing response priorities, and coordinating EMS resources in coordination with approved protocols.

Candidates may provide instructions before responders arrive, contingent on training and certification. The job may require night shifts, weekends, and overtime as part of continuous operations.