Emergency Medical Dispatcher - Critical-Calls Coordinator

Emergency Telecommunicator Services; Bloomington (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee‑assistance services

Certification support

Job summary

Emergency Telecommunicator Services in Bloomington, CA supports urgent medical dispatch operations and coordinates EMS resources. The role involves gathering patient data, establishing response priorities, and following approved medical dispatch protocols for life-saving guidance before responders arrive.

Applicants may be required to hold Emergency Medical Dispatcher certification and CPR credentials. The position may include overnight, weekend, and rotating shifts, with potential overtime

Qualifications

• High school diploma or equivalent is commonly required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

Job description

Emergency Telecommunicator Services in Bloomington, CA supports urgent medical dispatch operations and coordinates EMS resources. The role involves gathering patient data, establishing response priorities, and following approved medical dispatch protocols for life-saving guidance before responders arrive.

Applicants may be required to hold Emergency Medical Dispatcher certification and CPR credentials. The position may include overnight, weekend, and rotating shifts, with potential overtime