Emergency Medical Dispatcher: Critical 911 Call Center

County Emergency Communications; Wever (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Wever, IA seeks an Emergency Medical Dispatcher to gather incident details, assess priorities, and coordinate EMS resources. The role involves headset use, data entry, and adherence to protocols to ensure rapid and accurate emergency response.

Applicants typically hold a high school diploma and may need CPR certification; EMT or paramedic credentials are not universally required.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

CPR certification

EMT or paramedic credentials not universally required

Job description

County Emergency Communications in Wever, IA seeks an Emergency Medical Dispatcher to gather incident details, assess priorities, and coordinate EMS resources. The role involves headset use, data entry, and adherence to protocols to ensure rapid and accurate emergency response.

Applicants typically hold a high school diploma and may need CPR certification; EMT or paramedic credentials are not universally required.