Emergency Medical Dispatcher — Critical Call Center & Protocol Expert

Emergency Telecommunicator Services; Berlin (CT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in Berlin, CT is seeking trained Emergency Medical Dispatchers to handle urgent calls, gather patient data, establish priorities, and coordinate EMS resources.

Responsibilities include providing protocol-based instructions, ensuring accurate location details, and supporting responders. A high school diploma and EMS dispatcher certification are commonly required; CPR may be needed.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Berlin, CT is seeking trained Emergency Medical Dispatchers to handle urgent calls, gather patient data, establish priorities, and coordinate EMS resources.

Responsibilities include providing protocol-based instructions, ensuring accurate location details, and supporting responders. A high school diploma and EMS dispatcher certification are commonly required; CPR may be needed.