Emergency Medical Dispatcher — 24/7 Critical Call Center

911 Emergency Communications; Baltic (CT); On-site; USD 40,000 - 65,000; Full time

Job summary

911 Emergency Communications in Baltic, CT, seeks Emergency Medical Dispatchers to handle urgent medical calls and coordinate response resources. The role emphasizes collecting patient and incident details, prioritizing actions, and supporting EMS coordination in line with approved protocols.

Applicants should have a high school diploma and CPR certification; EMT/paramedic credentials are not universally required. Training and certification expectations vary by agency and vacancy terms.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High School Diploma or equivalent

CPR certification

Job description

911 Emergency Communications in Baltic, CT, seeks Emergency Medical Dispatchers to handle urgent medical calls and coordinate response resources. The role emphasizes collecting patient and incident details, prioritizing actions, and supporting EMS coordination in line with approved protocols.

Applicants should have a high school diploma and CPR certification; EMT/paramedic credentials are not universally required. Training and certification expectations vary by agency and vacancy terms.