Emergency Medical Dispatcher — 24/7 Critical Communications

911 Emergency Communications; Brookfield (VT); On-site; USD 40,000 - 65,000; Full time

Job summary

911 Emergency Communications in Brookfield, Vermont seeks Emergency Medical Dispatchers to handle urgent medical calls, verify location and contact details, and coordinate ambulance resources. Dispatchers follow approved medical dispatch protocols and provide protocol-based instructions as needed. Training and certification paths vary by vacancy.

Overtime, nights, weekends, and holidays may be required. Applicants typically hold a high school diploma or equivalent; EMT/paramedic credentials are

Qualifications

• High school diploma or recognized equivalent.
• Emergency Medical Dispatcher certification may be required; CPR certification may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Brookfield, Vermont seeks Emergency Medical Dispatchers to handle urgent medical calls, verify location and contact details, and coordinate ambulance resources. Dispatchers follow approved medical dispatch protocols and provide protocol-based instructions as needed. Training and certification paths vary by vacancy.

Overtime, nights, weekends, and holidays may be required. Applicants typically hold a high school diploma or equivalent; EMT/paramedic credentials are