Emergency Medical Dispatcher – 911 Call Center

911 Emergency Communications; Grady (AR); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Grady, AR is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations and details, and coordinate emergency resources. Training and certification influence assignment, with protocol-based guidance shaping every interaction.

Applicants should anticipate overtime and non-traditional schedules, including nights and weekends, as part of a continuous emergency communications operation.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements; verify vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm patient location, callback number, and access details
• Ask approved questions about patient condition
• Determine response priority through the dispatch system
• Dispatch or coordinate ambulance resources as assigned
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responders
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

EMD certification (Emergency Medical Dispatcher)

Job description

911 Emergency Communications in Grady, AR is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations and details, and coordinate emergency resources. Training and certification influence assignment, with protocol-based guidance shaping every interaction.

Applicants should anticipate overtime and non-traditional schedules, including nights and weekends, as part of a continuous emergency communications operation.