EMS Emergency Dispatcher - Critical Call Center Pro

911 Emergency Communications; Grubbs (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

Emergency Medical Dispatcher roles in Grubbs, AR support urgent medical assistance by gathering patient and incident details, establishing response priorities, and coordinating resources under approved protocols. Responsibilities include relaying information and guiding responders before arrival.

With training and assignments, duties may involve providing approved instructions, maintaining CPR certifications, and participating in ongoing quality reviews.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• EMD certification or sponsored training may be required before appointment.
• CPR certification and related coursework are often required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the official dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

High-level communication

Multitasking

CPR certification

Emergency Medical Dispatcher cert

Education

High school diploma or equivalent

EMT or paramedic credentials (not universally required)

Job description

Emergency Medical Dispatcher roles in Grubbs, AR support urgent medical assistance by gathering patient and incident details, establishing response priorities, and coordinating resources under approved protocols. Responsibilities include relaying information and guiding responders before arrival.

With training and assignments, duties may involve providing approved instructions, maintaining CPR certifications, and participating in ongoing quality reviews.