Emergency Medical Dispatcher — 24/7 Critical Calls

911 Emergency Communications; Adona (AR); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Paid leave

Continuing education

Job summary

911 Emergency Communications in Adona, AR seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, assign priorities, and coordinate ambulance resources. The role requires following approved medical dispatch protocols and may include overnight shifts and overtime as needed.

Responsibilities include collecting patient information, providing protocol-based instructions, and communicating with responders while ensuring patient confidentiality and quality standards.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or GED

Emergency Medical Dispatcher certification (EMD)

CPR certification

Job description

911 Emergency Communications in Adona, AR seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, assign priorities, and coordinate ambulance resources. The role requires following approved medical dispatch protocols and may include overnight shifts and overtime as needed.

Responsibilities include collecting patient information, providing protocol-based instructions, and communicating with responders while ensuring patient confidentiality and quality standards.