Emergency Medical Dispatcher — 24/7 Critical Communications

911 Emergency Communications; North Wilkesboro (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in North Wilkesboro is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather essential details, and coordinate EMS resources. The role involves following approved protocols, providing instructions, and maintaining accurate call documentation.

Candidates should be prepared for shift work, background checks, and ongoing training to meet certification and oversight requirements.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

911 Emergency Communications in North Wilkesboro is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather essential details, and coordinate EMS resources. The role involves following approved protocols, providing instructions, and maintaining accurate call documentation.

Candidates should be prepared for shift work, background checks, and ongoing training to meet certification and oversight requirements.