Emergency Medical Dispatcher — 24/7 Call Center

911 Emergency Communications; Pleasant View (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Pleasant View, TN seeks an Emergency Medical Dispatcher to manage incoming medical emergencies, verify locations and contact details, and coordinate ambulance resources using approved protocols. The role requires focus, clear communication, and adherence to medical dispatch guidelines.

Qualified applicants typically have a high school diploma or equivalent, CPR certification, and may hold Emergency Medical Dispatcher certification.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

CPR certification

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Pleasant View, TN seeks an Emergency Medical Dispatcher to manage incoming medical emergencies, verify locations and contact details, and coordinate ambulance resources using approved protocols. The role requires focus, clear communication, and adherence to medical dispatch guidelines.

Qualified applicants typically have a high school diploma or equivalent, CPR certification, and may hold Emergency Medical Dispatcher certification.