Emergency Medical Dispatcher: 24/7 Life-Saving Coordination

911 Emergency Communications; Cheswick (Allegheny County); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Cheswick, PA seeks an Emergency Medical Dispatcher to accurately gather incident details, establish response priorities, and coordinate EMS resources to support rapid, effective care.

Responsibilities include taking illness or injury calls, obtaining location and contact information, and coordinating ambulance resources per approved protocols. Training and Certification are required, with overtime and shift variations common.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification may be required.
• EMD certification or sponsorship may be required; verify vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority using the medical dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High School Diploma or Equivalent

CPR Certification

Emergency Medical Dispatcher Certification

Job description

911 Emergency Communications in Cheswick, PA seeks an Emergency Medical Dispatcher to accurately gather incident details, establish response priorities, and coordinate EMS resources to support rapid, effective care.

Responsibilities include taking illness or injury calls, obtaining location and contact information, and coordinating ambulance resources per approved protocols. Training and Certification are required, with overtime and shift variations common.