Life-Saving Medical Dispatch Specialist

911 Emergency Communications; Ashby (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications in Ashby, MA is seeking Emergency Medical Dispatchers who manage urgent medical calls, verify location and access details, and coordinate response priorities according to established protocols.

Responsibilities include providing protocol-based instructions, coordinating ambulance resources, and documenting calls for quality review. A high school diploma is commonly required; CPR certification may be required depending on vacancy.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification may be required; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority using approved dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Clear communication

Emergency dispatch

Education

High school diploma

Job description

911 Emergency Communications in Ashby, MA is seeking Emergency Medical Dispatchers who manage urgent medical calls, verify location and access details, and coordinate response priorities according to established protocols.

Responsibilities include providing protocol-based instructions, coordinating ambulance resources, and documenting calls for quality review. A high school diploma is commonly required; CPR certification may be required depending on vacancy.