Emergency Medical Dispatcher — 24/7 Impact & Certification Support

County Emergency Communications; Ona (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

County Emergency Communications in Ona, FL is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations and access, collect essential information, and determine response priorities using approved protocols.

Responsibilities include coordinating ambulance resources, providing instruction, and documenting calls for quality review; some shifts may include overnight, weekends, and overtime. Training and certifications may be required by the vacancy.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Some vacancies may require current Emergency Medical Dispatcher certification before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification (potential requirement)

Job description

County Emergency Communications in Ona, FL is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations and access, collect essential information, and determine response priorities using approved protocols.

Responsibilities include coordinating ambulance resources, providing instruction, and documenting calls for quality review; some shifts may include overnight, weekends, and overtime. Training and certifications may be required by the vacancy.