Emergency Medical Dispatcher — 24/7 Shift Specialist

County Emergency Communications; Los Angeles (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

County Emergency Communications is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify location and details, and prioritize responses using approved dispatch protocols.

Position may require CPR certification and Emergency Medical Dispatcher credentials; ongoing training and qualifications may be specified in the vacancy. The work involves continuous emergency operations, including overnight and weekend shifts as needed.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification and additional coursework may be required; EMT or paramedic credentials not universal.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient's location, callback number, and access details.
• Ask approved questions about the patient's condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify location and details, and prioritize responses using approved dispatch protocols.

Position may require CPR certification and Emergency Medical Dispatcher credentials; ongoing training and qualifications may be specified in the vacancy. The work involves continuous emergency operations, including overnight and weekend shifts as needed.