Emergency Medical Dispatcher - 24/7 EMS Coordination

911 Emergency Communications; Saint Augustine (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications seeks Emergency Medical Dispatchers to support urgent medical calls. You will gather patient and incident data, confirm locations, and set response priorities using approved protocols, guiding responders to the scene and providing pre-arrival instructions.

Applicants typically hold a high school diploma, with EMD and CPR certifications preferred. Training may be sponsored; overtime and rotating shifts are common in this field.

Qualifications

• High school diploma or equivalent required.
• EMD certification and CPR may be required.
• Certification in EMS tech is preferred.
• EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, or medical emergencies.
• Verify patient location, callback number, and access details.
• Determine response priority through approved medical dispatch systems.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions and relay information to responders.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Communication

Emergency dispatch

Education

High school diploma

EMD certification

CPR certification

Job description

911 Emergency Communications seeks Emergency Medical Dispatchers to support urgent medical calls. You will gather patient and incident data, confirm locations, and set response priorities using approved protocols, guiding responders to the scene and providing pre-arrival instructions.

Applicants typically hold a high school diploma, with EMD and CPR certifications preferred. Training may be sponsored; overtime and rotating shifts are common in this field.