24/7 Emergency Medical Dispatcher — Coordinating Care

911 Emergency Communications; Smyrna (ME); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Education support

Job summary

911 Emergency Communications seeks/appoints Emergency Medical Dispatchers to coordinate urgent medical assistance. Responsibilities include gathering patient data, prioritizing responses, and guiding responders using approved protocols.

Applicants should have a high school diploma or equivalent; CPR and relevant certifications may be required. Overtime and night shifts may apply where needed.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient's location, callback number, and access details.
• Ask approved questions about the patient's condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Multitasking

Decision making

Attention to detail

Education

High school diploma or equivalent

Job description

911 Emergency Communications seeks/appoints Emergency Medical Dispatchers to coordinate urgent medical assistance. Responsibilities include gathering patient data, prioritizing responses, and guiding responders using approved protocols.

Applicants should have a high school diploma or equivalent; CPR and relevant certifications may be required. Overtime and night shifts may apply where needed.