Emergency Medical Dispatcher — 24/7 EMS Call Center

County Emergency Communications; Harmony (ME); On-site; USD 42,000 - 54,000; Part time

Job summary

County Emergency Communications in Harmony, ME seeks Emergency Medical Dispatchers to handle urgent medical calls, gather patient details, and determine response priorities using an approved dispatch system. You may provide protocol-based instructions before responders arrive and coordinate ambulance resources when assigned.

A high school diploma or equivalent is commonly required; CPR certification may be required, while EMT/paramedic credentials are not universal.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Education

High school diploma or equivalent

CPR certification

Job description

County Emergency Communications in Harmony, ME seeks Emergency Medical Dispatchers to handle urgent medical calls, gather patient details, and determine response priorities using an approved dispatch system. You may provide protocol-based instructions before responders arrive and coordinate ambulance resources when assigned.

A high school diploma or equivalent is commonly required; CPR certification may be required, while EMT/paramedic credentials are not universal.