Emergency Medical Dispatcher — Life-Saving 911 Communications

Emergency Telecommunicator Services; Waterville (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Certification support

Job summary

Emergency Telecommunicator Services in Waterville, PA is seeking Emergency Medical Dispatchers to handle urgent medical calls and coordinate EMS responses. You will gather patient information, confirm locations, set response priorities, and provide protocol-based guidance.

Responsibilities include documenting calls, relaying scene details to responders, and supporting quality-review activities. A high school diploma and EMS certification are commonly required; CPR certification is often

Qualifications

• High school diploma or equivalent commonly required.
• Emergency Medical Dispatcher certification may be required prior to appointment.
• CPR certification regularly required; EMT/paramedic credentials vary by vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication

Calm under pressure

Multitasking

Attention to detail

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services in Waterville, PA is seeking Emergency Medical Dispatchers to handle urgent medical calls and coordinate EMS responses. You will gather patient information, confirm locations, set response priorities, and provide protocol-based guidance.

Responsibilities include documenting calls, relaying scene details to responders, and supporting quality-review activities. A high school diploma and EMS certification are commonly required; CPR certification is often