Emergency Medical Dispatcher — 24/7 Dispatch Specialist

911 Emergency Communications; Salem (MA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications is seeking Emergency Medical Dispatchers for Prides Crossing, MA. You will handle urgent medical calls, verify locations and contact info, and apply approved questions and protocols to prioritize responses and coordinate ambulance resources.

Requirements may include CPR and other certifications; EMT/paramedic credentials vary by vacancy. Overtime and rotating schedules may apply depending on the assignment.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient’s location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority through authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Communication

Data entry

Call triage

Emergency protocol knowledge

Education

High school diploma or equivalent

Job description

911 Emergency Communications is seeking Emergency Medical Dispatchers for Prides Crossing, MA. You will handle urgent medical calls, verify locations and contact info, and apply approved questions and protocols to prioritize responses and coordinate ambulance resources.

Requirements may include CPR and other certifications; EMT/paramedic credentials vary by vacancy. Overtime and rotating schedules may apply depending on the assignment.