Emergency Medical Dispatcher — 24/7 Critical Response

County Emergency Communications; Great Barrington (MA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Housatonic, MA seeks experienced Emergency Medical Dispatchers to support urgent medical calls. You will gather patient details, establish priorities, and coordinate EMS resources in a high-stakes environment, potentially working overnight, weekends, and overtime as required.

Responsibilities include receiving calls, confirming locations, asking protocol questions, and providing instructions while maintaining strict adherence to medical dispatch protocols and

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

County Emergency Communications in Housatonic, MA seeks experienced Emergency Medical Dispatchers to support urgent medical calls. You will gather patient details, establish priorities, and coordinate EMS resources in a high-stakes environment, potentially working overnight, weekends, and overtime as required.

Responsibilities include receiving calls, confirming locations, asking protocol questions, and providing instructions while maintaining strict adherence to medical dispatch protocols and