Emergency Medical Dispatcher - 24/7 Console Coordination

911 Emergency Communications; Prides Crossing (MA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Prides Crossing, MA seeks Emergency Medical Dispatchers to gather patient and incident info, establish priorities, and coordinate EMS resources using an agency-approved system. Responsibilities include receiving calls, confirming location and contact details, asking dispatch questions, and issuing protocol-based instructions until responders arrive.

Applicants typically hold a high school diploma, may need EMT certification, CPR, and training; background checks

Qualifications

• A high school diploma or recognized equivalent is commonly required. Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment. CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Job description

911 Emergency Communications in Prides Crossing, MA seeks Emergency Medical Dispatchers to gather patient and incident info, establish priorities, and coordinate EMS resources using an agency-approved system. Responsibilities include receiving calls, confirming location and contact details, asking dispatch questions, and issuing protocol-based instructions until responders arrive.

Applicants typically hold a high school diploma, may need EMT certification, CPR, and training; background checks