Emergency Medical Dispatcher — 24/7 Dispatch Certification

911 Emergency Communications; Krypton (KY); On-site; USD 60,000 - 75,000; Full time

Job summary

911 Emergency Communications (Krypton, KY) is seeking an Emergency Medical Dispatcher to support urgent medical calls. The role involves gathering patient data, determining response priorities, and coordinating EMS resources in accordance with established protocols.

Responsibilities include receiving illness and injury calls, confirming locations, providing protocol-based guidance, and documenting call processing.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Active listening

Communication

Decision making

Education

High school diploma or equivalent

Job description

911 Emergency Communications (Krypton, KY) is seeking an Emergency Medical Dispatcher to support urgent medical calls. The role involves gathering patient data, determining response priorities, and coordinating EMS resources in accordance with established protocols.

Responsibilities include receiving illness and injury calls, confirming locations, providing protocol-based guidance, and documenting call processing.