Emergency Medical Dispatcher - 24/7 Life-Saving Call Center

911 Emergency Communications; Springfield (KY); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Springfield, KY is seeking Emergency Medical Dispatchers to handle urgent medical calls and coordinate response resources. The role requires following approved medical dispatch protocols and maintaining certifications as required by the employer.

Responsibilities include gathering patient information, prioritizing responses, and providing protocol-based guidance until responders arrive.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Job description

911 Emergency Communications in Springfield, KY is seeking Emergency Medical Dispatchers to handle urgent medical calls and coordinate response resources. The role requires following approved medical dispatch protocols and maintaining certifications as required by the employer.

Responsibilities include gathering patient information, prioritizing responses, and providing protocol-based guidance until responders arrive.