Emergency Medical Dispatcher: 24/7 Critical Response

911 Emergency Communications; Frakes (KY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Certification support

Shift premiums

Job summary

911 Emergency Communications in Frakes, KY is seeking Emergency Medical Dispatchers to support urgent medical assistance. You will gather patient and incident details, establish response priorities, and coordinate resources while following approved protocols.

The role may involve overnight and weekend shifts with overtime as required. Required education typically includes a high school diploma or GED, with CPR and EMD certification possibly required.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• EMD certification and CPR may be required or preferred before appointment.
• Consult the vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Multitasking

Attention to detail

Teamwork

Education

High School Diploma or GED

EMD certification (preferred)

Tools

Emergency dispatch software

Headset/console equipment

Job description

911 Emergency Communications in Frakes, KY is seeking Emergency Medical Dispatchers to support urgent medical assistance. You will gather patient and incident details, establish response priorities, and coordinate resources while following approved protocols.

The role may involve overnight and weekend shifts with overtime as required. Required education typically includes a high school diploma or GED, with CPR and EMD certification possibly required.