Emergency Medical Dispatcher — 24/7 Critical Call Center

911 Emergency Communications; Phelps (KY); On-site; USD 35,000 - 55,000; Full time

Job summary

911 Emergency Communications is seeking Emergency Medical Dispatchers to support urgent medical calls from a fixed location in Phelps, KY. This role focuses on gathering patient information, establishing priorities, and coordinating EMS resources according to approved protocols.

Responsibilities include caller intake, location verification, protocol-based guidance, and documentation for quality assurance. Training and certifications such as CPR are commonly required, with EMT/paramedic

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

911 Emergency Communications is seeking Emergency Medical Dispatchers to support urgent medical calls from a fixed location in Phelps, KY. This role focuses on gathering patient information, establishing priorities, and coordinating EMS resources according to approved protocols.

Responsibilities include caller intake, location verification, protocol-based guidance, and documentation for quality assurance. Training and certifications such as CPR are commonly required, with EMT/paramedic