EMS Dispatcher — 24/7 Emergency Communications

911 Emergency Communications; Lexington (KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Lexington, KY seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and triage incidents using approved protocols. You will coordinate ambulance resources and provide instructions to callers until responders arrive, ensuring patient safety and efficient EMS response.

Required qualifications include a high school diploma, Emergency Medical Dispatcher certification, and CPR training.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

EMD certification

CPR certified

Communication skills

Call triage

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Tools

Emergency dispatch system

Job description

911 Emergency Communications in Lexington, KY seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and triage incidents using approved protocols. You will coordinate ambulance resources and provide instructions to callers until responders arrive, ensuring patient safety and efficient EMS response.

Required qualifications include a high school diploma, Emergency Medical Dispatcher certification, and CPR training.