Emergency Medical Dispatcher — Critical Call Center Expert

Emergency Telecommunicator Services; Notus (ID); On-site; USD 40,000 - 60,000; Full time

Job summary

Emergency Telecommunicator Services is hiring Emergency Medical Dispatchers for Notus, ID. The role involves handling high‑pressure medical calls, confirming locations and details, and guiding responders according to dispatch protocols.

Responsibilities include prioritizing emergencies, coordinating ambulance resources, and documenting calls for quality review. Education requirements include a high school diploma and CPR certification where required, with additional coursework potentially needed.

Qualifications

• High school diploma or equivalent required or pursued.
• CPR certification and related coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

CPR certification

Job description

Emergency Telecommunicator Services is hiring Emergency Medical Dispatchers for Notus, ID. The role involves handling high‑pressure medical calls, confirming locations and details, and guiding responders according to dispatch protocols.

Responsibilities include prioritizing emergencies, coordinating ambulance resources, and documenting calls for quality review. Education requirements include a high school diploma and CPR certification where required, with additional coursework potentially needed.