Emergency Medical Dispatcher — 24/7 Critical Response

Emergency Telecommunicator Services; Model City (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance program

Continuing education

Job summary

Emergency Telecommunicator Services in Model City, NY, is seeking Emergency Medical Dispatchers to manage urgent medical calls, verify locations and details, and coordinate ambulance resources. You will follow approved protocols and work within medical oversight and quality standards.

Responsibilities include gathering patient information, prioritizing responses, and providing instructions until responders arrive, with scheduling that may include overnight, weekends, and overtime as needed.

Qualifications

• High school diploma or equivalent required.
• EMD certification may be required; consult vacancy.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and emergencies.
• Confirm location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority using the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality reviews.

Skills

Receive calls handling

Questioning patients

Communication

Education

High School Diploma

EMD Certification (may be required)

Tools

CPR Certification

Job description

Emergency Telecommunicator Services in Model City, NY, is seeking Emergency Medical Dispatchers to manage urgent medical calls, verify locations and details, and coordinate ambulance resources. You will follow approved protocols and work within medical oversight and quality standards.

Responsibilities include gathering patient information, prioritizing responses, and providing instructions until responders arrive, with scheduling that may include overnight, weekends, and overtime as needed.