Emergency Medical Dispatcher — 24/7 Critical Communications

Emergency Telecommunicator Services; Westboro (MO); On-site; USD 41,000 - 62,000; Full time

Job summary

Emergency Telecommunicator Services in Westboro, MO seeks an Emergency Medical Dispatcher to handle urgent calls, verify locations, and triage with approved dispatch protocols. The role involves coordinating ambulance resources and instructing patients as per protocols, with emphasis on accuracy and safety.

Overtime and background checks apply. Applicants should have a high school diploma or GED, and CPR/EMD certifications may be required or sponsored.

Qualifications

• High school diploma or GED commonly required.
• EMD certification preferred or must be obtained.
• CPR certification may be required.
• Overtime and background checks may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Medical dispatch

Communication

Education

High school diploma or GED

EMD certification preferred

Job description

Emergency Telecommunicator Services in Westboro, MO seeks an Emergency Medical Dispatcher to handle urgent calls, verify locations, and triage with approved dispatch protocols. The role involves coordinating ambulance resources and instructing patients as per protocols, with emphasis on accuracy and safety.

Overtime and background checks apply. Applicants should have a high school diploma or GED, and CPR/EMD certifications may be required or sponsored.