Emergency Medical Dispatcher — 24/7 Critical Call Center

County Emergency Communications; Auburndale (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Auburndale, MA is seeking Emergency Medical Dispatchers to gather patient information, prioritize responses, and coordinate EMS resources. The role may include providing instructions before responders arrive and upholding medical dispatch protocols.

Applicants should have a high school diploma and may need EMS/CPR certification; exact requirements vary by vacancy. Shift work and overtime may be involved, with continuous operation of emergency communications.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High School Diploma

Emergency Medical Dispatcher certification

Job description

County Emergency Communications in Auburndale, MA is seeking Emergency Medical Dispatchers to gather patient information, prioritize responses, and coordinate EMS resources. The role may include providing instructions before responders arrive and upholding medical dispatch protocols.

Applicants should have a high school diploma and may need EMS/CPR certification; exact requirements vary by vacancy. Shift work and overtime may be involved, with continuous operation of emergency communications.