Emergency Medical Dispatcher: 24/7 Urgent-Calls Coordinator

911 Emergency Communications; Neapolis (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Neapolis, OH invites skilled Emergency Medical Dispatchers to join the operations team. The role involves handling urgent medical calls, confirming locations and details, and issuing protocol-based instructions while coordinating ambulance resources as needed.

Ideal candidates will have a high school diploma or equivalent and relevant dispatcher certification; CPR may be required, with EMT/paramedic credentials not universally demanded.

Qualifications

• High school diploma or recognized equivalent.
• Emergency Medical Dispatcher certification before appointment (where required).
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient’s location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Neapolis, OH invites skilled Emergency Medical Dispatchers to join the operations team. The role involves handling urgent medical calls, confirming locations and details, and issuing protocol-based instructions while coordinating ambulance resources as needed.

Ideal candidates will have a high school diploma or equivalent and relevant dispatcher certification; CPR may be required, with EMT/paramedic credentials not universally demanded.