Emergency Medical Dispatcher — 24/7 Critical Care Dispatch

911 Emergency Communications; Jackson (AL); On-site; USD 31,000 - 45,000; Full time

Job summary

911 Emergency Communications in Jackson, AL seeks qualified Emergency Medical Dispatchers to handle urgent medical assistance calls, gather details, and determine response priorities. The role involves protocol-based guidance and interagency coordination to support responders.

Responsibilities include receiving distress calls, confirming locations and contact details, and relaying critical information to field teams, with potential overtime and rotating schedules as part of continuous operations.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

911 Emergency Communications in Jackson, AL seeks qualified Emergency Medical Dispatchers to handle urgent medical assistance calls, gather details, and determine response priorities. The role involves protocol-based guidance and interagency coordination to support responders.

Responsibilities include receiving distress calls, confirming locations and contact details, and relaying critical information to field teams, with potential overtime and rotating schedules as part of continuous operations.