Emergency Medical Dispatcher - 24/7 Critical Care Coordination

Emergency Telecommunicator Services; Panama (IA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher in Panama, IA. You will receive medical calls, verify location, and determine priority using approved dispatch systems to guide responders efficiently.

Responsibilities include confirming details, asking key questions, coordinating ambulance resources, relaying information to crews, and documenting calls for quality review. A high school diploma is required; CPR and other certifications may be needed per vacancy.

Qualifications

• High school diploma or equivalent commonly required; certification may be required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials not universally required; check vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm patient location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when assigned
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Clear communication

Multitasking

Team coordination

Education

High school diploma or equivalent

EMD certification (preferred)

Job description

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher in Panama, IA. You will receive medical calls, verify location, and determine priority using approved dispatch systems to guide responders efficiently.

Responsibilities include confirming details, asking key questions, coordinating ambulance resources, relaying information to crews, and documenting calls for quality review. A high school diploma is required; CPR and other certifications may be needed per vacancy.