Emergency Medical Dispatcher — 24/7 Critical Calls

911 Emergency Communications; Sheldon (IA); On-site; USD 42,000 - 68,000; Full time

Job summary

911 Emergency Communications in Sheldon, IA seeks Emergency Medical Dispatchers to handle urgent medical calls, gather patient and incident details, and coordinate emergency resources. The role emphasizes protocol-driven instructions and adherence to medical dispatch oversight.

Requirements include a high school diploma or equivalent; CPR certification may be required and EMT/paramedic credentials are not universal. Training and certification requirements vary by vacancy and agency.

Qualifications

• High school diploma or equivalent commonly required
• CPR certification may be required or preferred; EMT/paramedic credentials not universal
• Consult vacancy for exact qualifications and certification providers

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the medical dispatch system
• Dispatch or coordinate ambulance resources when included
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High School Diploma or equivalent

Job description

911 Emergency Communications in Sheldon, IA seeks Emergency Medical Dispatchers to handle urgent medical calls, gather patient and incident details, and coordinate emergency resources. The role emphasizes protocol-driven instructions and adherence to medical dispatch oversight.

Requirements include a high school diploma or equivalent; CPR certification may be required and EMT/paramedic credentials are not universal. Training and certification requirements vary by vacancy and agency.