Emergency Medical Dispatcher - 24/7 Critical Incidents

County Emergency Communications; Shambaugh (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Shambaugh, IA is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather patient details, and coordinate response priorities using approved protocols.

Responsibilities include intake of information, providing instructions, and relaying scene details to responders. Overnight, weekend, and overtime shifts may be required. Training and certifications may be offered or required depending on the vacancy.

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the dispatch system.
• Coordinate ambulance resources when assigned.
• Provide protocol-based instructions.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Active listening

Staying calm under pressure

Education

High school diploma or equivalent

Job description

County Emergency Communications in Shambaugh, IA is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather patient details, and coordinate response priorities using approved protocols.

Responsibilities include intake of information, providing instructions, and relaying scene details to responders. Overnight, weekend, and overtime shifts may be required. Training and certifications may be offered or required depending on the vacancy.