Emergency Medical Dispatcher: 24/7 Critical Calls

911 Emergency Communications; Otis (ME); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

911 Emergency Communications in Salisbury Cove, ME, seeks an Emergency Medical Dispatcher to handle urgent calls, verify locations and patient details, and coordinate ambulance resources. You will use approved protocols to provide instructions and support responders, ensuring patient and scene safety.

Responsibilities include documenting calls, maintaining communications with responders, and participating in quality reviews.

Qualifications

• High school diploma or equivalent commonly required.
• Emergency Medical Dispatcher certification may be required/preferred.
• CPR certification required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Calm under pressure

Communication skills

Education

High school diploma or recognized equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Salisbury Cove, ME, seeks an Emergency Medical Dispatcher to handle urgent calls, verify locations and patient details, and coordinate ambulance resources. You will use approved protocols to provide instructions and support responders, ensuring patient and scene safety.

Responsibilities include documenting calls, maintaining communications with responders, and participating in quality reviews.