Emergency Medical Dispatcher — 24/7 Critical Call Center Role

Emergency Telecommunicator Services; Grandin (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher to support urgent medical responses in Grandin, FL. You will handle calls, verify locations, gather details, and establish priority using the agency’s dispatch protocols.

Responsibilities include directing ambulances, providing protocol instructions, and maintaining accurate call documentation for quality reviews and training purposes.

Qualifications

• High school diploma or recognized equivalent; EMS dispatcher certification may be required.
• CPR certification and additional coursework may be required.
• EMD certification preferred per vacancy; EMT/paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication

Decision making

Multitasking

Education

High school diploma

EMD certification

CPR certification

Tools

EMD system

Job description

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher to support urgent medical responses in Grandin, FL. You will handle calls, verify locations, gather details, and establish priority using the agency’s dispatch protocols.

Responsibilities include directing ambulances, providing protocol instructions, and maintaining accurate call documentation for quality reviews and training purposes.