Emergency Medical Dispatcher — 24/7 Critical Call Center

Emergency Telecommunicator Services; Watauga (TN); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Watauga, TN seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, and coordinate response teams. The role requires adherence to dispatch protocols and strong communication under pressure.

Responsibilities include gathering patient data, issuing protocol-based instructions, and supporting responders while maintaining documentation and quality reviews. Training and certification requirements vary by vacancy.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification may be required.
• Emergency Medical Dispatcher certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services in Watauga, TN seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, and coordinate response teams. The role requires adherence to dispatch protocols and strong communication under pressure.

Responsibilities include gathering patient data, issuing protocol-based instructions, and supporting responders while maintaining documentation and quality reviews. Training and certification requirements vary by vacancy.