Emergency Medical Dispatcher — Critical 24/7 Communications Role

Emergency Telecommunicator Services; Shrewsbury (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employee‑assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Medical Dispatcher opportunities in Shrewsbury, MA, are available with Emergency Telecommunicator Services. Dispatchers handle urgent medical calls, verify locations and patient information, and coordinate EMS resources following established protocols.

Responsibilities include gathering incident details, prioritizing responses, and providing instructions until responders arrive. Training and certification requirements vary by vacancy; overtime and shifts may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

Emergency Medical Dispatcher opportunities in Shrewsbury, MA, are available with Emergency Telecommunicator Services. Dispatchers handle urgent medical calls, verify locations and patient information, and coordinate EMS resources following established protocols.

Responsibilities include gathering incident details, prioritizing responses, and providing instructions until responders arrive. Training and certification requirements vary by vacancy; overtime and shifts may be required.