Emergency Medical Dispatcher - 24/7 Critical Call Center

Emergency Telecommunicator Services; O'Brien (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in O'Brien, FL seeks dedicated Emergency Medical Dispatchers to manage urgent calls, confirm locations and access details, and determine response priorities using approved protocols.

Responsibilities include dispatching ambulance resources, relaying information to responders, and documenting calls; applicants should have a high school diploma and CPR certification; EMT/paramedic credentials vary by vacancy.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

Emergency Telecommunicator Services in O'Brien, FL seeks dedicated Emergency Medical Dispatchers to manage urgent calls, confirm locations and access details, and determine response priorities using approved protocols.

Responsibilities include dispatching ambulance resources, relaying information to responders, and documenting calls; applicants should have a high school diploma and CPR certification; EMT/paramedic credentials vary by vacancy.