Emergency Medical Dispatcher - 24/7 Critical Call Center

911 Emergency Communications; Johnson City (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications is seeking Emergency Medical Dispatchers for Johnson City, TN. You will receive medical calls, verify locations and access, ask protocol questions, determine priority, and coordinate ambulance resources according to approved dispatch protocols.

Role involves extended console work, headset use, and data entry while following medical oversight and confidentiality requirements. A high school diploma and CPR certification are commonly required; EMT/paramedic credentials

Qualifications

• High school diploma or recognized equivalent.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification is required or may be required.
• EMT or paramedic credentials are not universal requirements; check vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

CPR certification and additional coursework may be required

EMT or paramedic credentials may be required per vacancy

Job description

911 Emergency Communications is seeking Emergency Medical Dispatchers for Johnson City, TN. You will receive medical calls, verify locations and access, ask protocol questions, determine priority, and coordinate ambulance resources according to approved dispatch protocols.

Role involves extended console work, headset use, and data entry while following medical oversight and confidentiality requirements. A high school diploma and CPR certification are commonly required; EMT/paramedic credentials