Emergency Medical Dispatcher - 24/7 Critical Response

911 Emergency Communications; Minor Hill (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

911 Emergency Communications in Minor Hill, TN seeks Emergency Medical Dispatchers to manage urgent medical calls, verify locations and caller details, and coordinate ambulance resources. You will follow approved protocols, assess patient conditions, and provide instructions while maintaining high accuracy and calm under pressure.

This role involves continuous EMS operations, potential overnight or rotating shifts, and adherence to medical dispatch procedures.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMD certification before appointment is possible.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Communication skills

Call handling

Prioritization

Education

High school diploma or equivalent

CPR certification may be required

EMD certification before appointment

Job description

911 Emergency Communications in Minor Hill, TN seeks Emergency Medical Dispatchers to manage urgent medical calls, verify locations and caller details, and coordinate ambulance resources. You will follow approved protocols, assess patient conditions, and provide instructions while maintaining high accuracy and calm under pressure.

This role involves continuous EMS operations, potential overnight or rotating shifts, and adherence to medical dispatch procedures.