Critical Medical Dispatcher (24/7 Call Center)

Emergency Telecommunicator Services; Mosheim (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Mosheim, TN, seeks Emergency Medical Dispatchers to support urgent medical calls. You will gather patient data, determine priorities, and coordinate EMS resources in accordance with dispatch protocols.

Responsibilities include receiving calls, confirming location and details, and issuing protocol-based instructions while coordinating responders. Training, CPR and EMT certifications may be required depending on the vacancy.

Qualifications

• High school diploma or recognized equivalent required.
• CPR certification may be required; additional coursework could be needed.
• EMD certification may be required depending on vacancy; check the posting.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority using the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality reviews.

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Mosheim, TN, seeks Emergency Medical Dispatchers to support urgent medical calls. You will gather patient data, determine priorities, and coordinate EMS resources in accordance with dispatch protocols.

Responsibilities include receiving calls, confirming location and details, and issuing protocol-based instructions while coordinating responders. Training, CPR and EMT certifications may be required depending on the vacancy.