Emergency Medical Dispatcher – 24/7 Call Center

911 Emergency Communications; Mainesburg (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Job summary

911 Emergency Communications in Mainesburg, PA is seeking an Emergency Medical Dispatcher to manage urgent calls, gather essential patient information, and coordinate rapid EMS responses. You will apply approved protocols and maintain clear communication with responders and callers.

Responsibilities include triaging calls, documenting details, and ensuring proper oversight and safety standards are followed. Prior EMS certification and CPR training are often required for appointment.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Current Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification may be required; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication

Stress management

Multitasking

Attention to detail

Education

Emergency Medical Dispatcher certification

CPR certification

Tools

Emergency dispatch software

Job description

911 Emergency Communications in Mainesburg, PA is seeking an Emergency Medical Dispatcher to manage urgent calls, gather essential patient information, and coordinate rapid EMS responses. You will apply approved protocols and maintain clear communication with responders and callers.

Responsibilities include triaging calls, documenting details, and ensuring proper oversight and safety standards are followed. Prior EMS certification and CPR training are often required for appointment.