Emergency Medical Dispatch Specialist (24/7)

County Emergency Communications; Davenport (IA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Pleasant Valley, IA is seeking Emergency Medical Dispatchers. This role involves taking calls for illness, injury and medical emergencies, gathering location and incident details, and establishing response priorities to support EMS resources.

Responsibilities include following approved protocols, coordinating responders, providing instructions, and maintaining accurate call documentation.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; refer to vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification (preferred)

Job description

County Emergency Communications in Pleasant Valley, IA is seeking Emergency Medical Dispatchers. This role involves taking calls for illness, injury and medical emergencies, gathering location and incident details, and establishing response priorities to support EMS resources.

Responsibilities include following approved protocols, coordinating responders, providing instructions, and maintaining accurate call documentation.