Emergency Financial Representative PT Days

PIH Health; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

PIH Health in Los Angeles is seeking an Emergency Financial Representative responsible for ensuring reimbursement from patients and assisting them with their health care insurance coverage. You will set up financial arrangements, enhance your registration and financial knowledge, and provide customer service to patients.

The role requires certification in Non-Violent Crisis Intervention within 3 months of hiring. Applicants will assist patients with accessing financial assistance programs and must maintain empathetic service.

Qualifications

• Certification in Non-Violent Crisis Intervention required within 3 months of hire date.

Responsibilities

• Perform up-front POS collections and financially secure patients’ accounts.
• Assist patients in accessing programs like Medi-Cal and Hospital Presumptive Eligibility.
• Enhance registration and financial knowledge for diverse financial programs.
• Maintain graceful, empathetic, and respectful customer service.

Skills

Non‑Violent Crisis Intervention certification

Customer service skills

Job description

Job Overview

The Emergency Financial Representative is responsible for ensuring reimbursement to PIH Health from patients or other responsible parties, and assisting patients in understanding their health care insurance coverage by determining eligibility, benefits, and utilization requirements.

Responsibilities

• Perform up‑front POS collections and financially secure patients’ accounts by setting up appropriate financial arrangements to avoid bad debt.
• Assist patients in accessing programs such as Medi‑Cal, Uncompensated Care, and Hospital Presumptive Eligibility.
• Focus on individual performance in registration and financial counseling, meet Key Performance Indicators, and expeditely approve by gathering and completing forms before the patient is discharged from the Emergency department.
• Continuously enhance registration and fundamental financial knowledge and skill set for the diverse financial programs offered at PIH Health.
• Provide interaction with patients only after a medical screening exam has been performed; all patients are seen regardless of insurance coverage or ability to pay.
• Complete the comprehensive training program and certification required to facilitate eligibility for Hospital Presumptive Eligibility qualifications when necessary.
• Maintain graceful, empathetic, and respectful customer service at all times.

Qualifications

• Non‑Violent Crisis Intervention (NCI) certification required within 3 months of hire date.